Cancellation and Refund Policy

Thank you for shopping with Hex Gems! We appreciate your support and hope you enjoy your experience.

Cancellation Policy:

• Cancellations are accepted within 12 hours of placing your order. If you wish to cancel your order, please contact our customer support team within this timeframe.

• Requests for cancellation made after 12 hours may not be accommodated as the order may have already been processed and shipped.

Refund Policy:

• We do not accept returns or offer refunds for products once they have been shipped.

• If you cancel your order within the 12-hour window, a full refund will be processed to your original method of payment.

• Refunds may take 5-10 business days to reflect in your account.

Exceptions:

• In the unlikely event that you receive a damaged or defective product, please contact us immediately with photos and a description of the issue.

• We will assess the situation and may provide a replacement or alternative solution on a case-by-case basis.

Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please don't hesitate to contact our customer support team at support@hexgems.com or through our website's contact form.

Thank you for choosing Hex Gems! We're here to ensure you have a magical gaming experience.